FAQs

When do tickets go on sale?

Tickets are typically available to purchase beginning four to six weeks prior to an event – however, each event is unique and may vary from one show to another. The best way to receive advance notice of upcoming events, on sale information, and special promotions is to sign up for our eNewsletter and receive e-mail notices of upcoming shows. You may also check out our Upcoming Events.

 

Does my child need a ticket?

Tickets are required for children 2 years and older.

Some shows deal with mature themes and may not be appropriate for all children. For information on whether a particular show is suitable for your child, please see if there are Age Appropriate details listed by each show on this website or call (509) 663-ARTS. Our policy is to inform audiences of age recommendations, but to let parents, guardians, and teachers make decisions that they feel is most appropriate for youth and teens in their care.

 

How do I purchase wheelchair accessible tickets?

In the Numerica Performing Arts Center, wheelchair accessible seating is available on the right and left sides on the main floor at the back of the theater.  Wheelchair accessible tickets can be purchased online, by calling (509) 663-ARTS, or visiting the box office in person.

 

What if I lose my ticket?

If you lose or forget your tickets, please visit the box office during regular or show box office hours to have them re-issued.  ID is required and a $1 per ticket reprint fee will be charged.

 

Are there discounts to any shows?

The availability of discounts is determined by the individual producers and presenters, and can only be redeemed in person at the Box Office. Numerica PAC performances usually have Senior (65 and older) and Youth (18 years and younger) discounts redeemable online, by phone and in person. All Numerica PAC presented shows have Student Rush $5 tickets available 90 minutes before showtime only at the box office upon availability – must have student ID.

 

What additional fees should I expect to pay when purchasing tickets?

Tickets purchased online and by phone can expect an additional $3 fee per ticket. Tickets purchased at the box office using debit/credit cards can expect an additional $1 fee per ticket.

 

Why am I being charged extra fees when I purchase a ticket?

All ticket fees go directly back into our ticketing service costs. There is a $1 Credit Card Fee charged per ticket that pays for the fees we are charged for offering credit/debit card services. There is a $2 Convenience Fee charged per ticket, on the phone and online, that pays for the costs associated with offering convenient ticket purchasing options (so you don’t need to leave the house), including online software and telephone services. Online and phone orders are subject to a Deliver Fee: the US Mail $3 delivery fee pays for the printing, handling, and postage associated with mailing you your tickets; the Will Call $2 delivery fee pays for the printing and handling associated with getting you your tickets on showday. There is a $1 Exchange Fee or Reprint Fee charged per ticket that pays for the tickets stock we have to go through to reprint a ticket.

 

How can I avoid additional fees on ticket purchases?

Ticket fees decrease substantially when purchasing tickets at our Box Office. There are no fees charged to purchases made at the Box Office with cash or check payments.

 

When can I pick up my WILL CALL tickets?

The ‘Will Call’ window opens 90 minutes prior to each show.  Tickets may also be picked up during regular box office hours any day prior to the show.

 

When do the doors open for a show and when should I arrive?

The Numerica PAC will open 90 minutes prior to showtime, and the doors to the theatre generally open about thirty minutes prior to curtain. If you have purchased your tickets we suggest arriving up to 60 minutes before showtime to relax, enjoy refreshments, pick-up Will Call tickets, and read your program. If you have not purchased your ticket we suggest arriving up to 90 minutes prior to showtime to ensure you have a ticket and do not have to wait in line.

 

Can I buy tickets at the door on the day of the event?

In most cases, yes! If there are still tickets available to purchase on the day of the event, you may purchase them in person at the box office up to 90 minutes before showtime. If the show is taking place at a different venue, any available tickets can be purchased at the door of the venue’s location up to 60 minutes before showtime. Some shows sell very quickly and do not always have tickets available on the day of the show, so we suggest you purchase tickets early.

 

The artist’s website says they are playing at your theatre but you don’t have them on the calendar?

Often, artists release their performance schedules before the booking process has been completed with the venues.

 

Where can I park?

There is a limited amount of street parking on Wenatchee Avenue.  There is a large municipal lot behind the Stanley Civic Center on Columbia Street between First and Second Streets.  There is no charge for parking downtown.

 

What if I am late for a performance?

Latecomers are seated at the discretion of the management, and Will Call tickets not claimed at the event starting time can be claimed at the box office or concessions bar.

 

Intermissions

Not all events have an intermission. Intermissions are typically 15 to 20 minutes.

 

What if I need assistance during a performance?

If you experience any discomfort during a performance, an usher will be happy to assist you.

 

How long are the performances?

The length of performances differs dramatically.  Please note that the times given to us are an estimate provided by the production, based upon the best information available in advance of the performance and is subject to change. Please feel free to call our box office, Monday through Friday from 10:00am to 5:30pm for more information.

 

Is there a Dress Code?

For many patrons, attending a show at the Numerica Performing Arts Center is a special occasion, but formal wear is not required. Attire generally varies from business casual to cocktail dresses and suits. Above all, we want you to feel comfortable.

 

How can our babysitter reach us?

There is no paging system at the Numerica Performing Arts Center. While cellular phones must be silenced during performances, they are the best way for you to be contacted directly, so please feel free to bring them and to check your messages during a break or intermission.

 

What is the policy for Cameras and Recorders?

The use of cameras, cell phone cameras, and audio recording equipment at professional productions is generally prohibited.  For local productions and recitals, please check with the presenting organization or our Numerica PAC ushers.

 

Cell Phones, Pagers, Watch Alarms

Please turn off cell phones, pagers, and watch alarms completely before the performance begins. Text messaging during performances is distracting and inappropriate. Ushers enforce this policy.

 

Can I bring food or drink into the theatre?

Yes! Drinks and snacks may be enjoyed in our lobby and theater, and patrons may pre-order food and drinks for intermission to avoid lines!

 

Animals – What is your policy?

Only service animals are allowed in the lobbies and auditorium.

 

Patron Considerations

Please apply fragrance in moderation and refrain from talking or singing during the show.

 

Can I smoke in the theatre?

Washington State Law prohibits smoking in any public facilities or within 25 feet of the entryways into those facilities.

 

Can weather affect an event?

Every effort will made to have performances take place as scheduled, regardless of weather conditions.  In the event acancellation should occur, information will be made available on our answering machine and on the website.

 

Where is the nearest ATM?

The nearest ATM is located inside Bob’s Classic Restaurant at the intersection of Wenatchee Avenue and Second Street. ATM’s at Washington Federal and Key Bank are all within walking distance.

 

Are there any hotels within walking distance of your theatre?

The Coast Wenatchee Center Hotel, a supporter of the Numerica Performing Arts Center, is across Second Street from the Stanley Civic Center with a sky bridge connecting the two facilities.  Other lodging information may be obtained through The Wenatchee Visitors Bureau.

 

Are there restaurants within walking distance of your theatre?

There are several restaurants within walking distance.  You may check the Wenatchee Valley Chamber of Commerce for information.

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